AI Call Center Voice Engine

Enterprise Grade Voice AI for B2B & Public Sector

Deploy scalable, multilingual AI agentsfor mission-critical operations.

Simultaneous Multilingual Conversations

Handle live conversations in multiple languages at the same time, letting callers speak naturally without delays or handoffs. The system maintains context in each language in real time, ensuring consistent service quality across regions.

Native Balkan Language Support

Deliver fluent conversations across all Balkan languages. The voice agent understands local dialects and accents, enabling accurate communication and a native experience across the region.

Dynamic Language Switching

The system automatically detects the caller’s language and adjusts context in real time without manual input. Conversations flow naturally as the agent switches languages while preserving intent and accuracy.

Deployment Flexibility

Deploy on your existing on premises infrastructure or in the cloud, allowing you to meet security, compliance, and operational requirements without changing your architecture.

Regulatory Compliance

Fully compliant with GDPR and EU procurement standards, enabling secure deployment and adoption within regulated enterprise and public sector environments.

Modular Architecture

Built with a modular architecture that enables enterprise orchestration and monitoring, allowing systems to scale, adapt, and remain fully observable across complex operational environments.

Automated IT Support

Automate IT helpdesk and field support to resolve issues faster, reduce manual workload, and maintain consistent service quality across operations.

Connected Workflows

Integrate seamlessly with knowledge bases, CRMs, and calendars to keep information synchronized and accessible across your operational workflows.

Smart Escalation

Automatically escalate to a human agent when needed, ensuring complex or sensitive interactions are handled with the right level of context, continuity, and care.

Real-Time Feedback

Collect and process operational feedback in real time, enabling continuous improvement, faster decision making, and more responsive systems.

Regional server hosting in Serbia

Telco cost

5-7 rsd/min

OpenAI*

$0.0096-$0.048/min

5 concurrent calls

120 eur/mo

10 concurrent calls

200 eur/mo

20 concurrent calls

300 eur/mo

50 concurrent calls

500 eur/mo

100 concurrent calls

800 eur/mo

100+ concurrent calls

Per request

*OpenAI may change its pricing and terms of use at any time, and responsibility for such changes rests with the client. (Optional)

Regional server hosting in Germany

Telco cost

5-7 rsd/min

OpenAI*

$0.0096-$0.048/min

5 concurrent calls

50 eur/mo

20 concurrent calls

100 eur/mo

40 concurrent calls

200 eur/mo

70 concurrent calls

300 eur/mo

70+ concurrent calls

Per request

*OpenAI may change its pricing and terms of use at any time, and responsibility for such changes rests with the client. (Optional)

Custom tailor-made solution

The server cost depends on the number of active agents, the number of lines, and any additional requirements that need to be upgraded or customized. In such cases, coordination with the server provider is required, who designs the appropriate infrastructure based on our needs, and this service is paid directly to the server provider as a custom solution.

Technical Support Automation

Handle high volume Tier 1 technical inquiries automatically, resolving common issues and collecting structured information before escalation. This reduces agent workload while ensuring faster response times and consistent service quality.

Field Service Coordination

Automate field service calls to provide job status updates, appointment confirmations, and task coordination in real time. Teams gain better visibility into operations while reducing manual follow ups and missed communications.

Internal Staff Assistance

Support employees across IT, HR, and logistics with instant voice access to policies, procedures, and operational data. Routine internal requests are handled automatically, freeing teams to focus on complex or sensitive cases.

Notification Workflows

Deliver automated voice notifications for reminders, service updates, deadlines, or policy changes. Messages are sent at scale with clear tracking and confirmation, ensuring critical information reaches the right audience on time.

Compliance & Service Desks

Enable secure voice channels for compliance reporting, internal service desks, or public sector hotlines. Interactions are logged, auditable, and routed appropriately to meet regulatory and governance requirements.

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Integration & Deployment FAQs

How the platform integrates with enterprise systems, telephony, and infrastructure, and handles customization, model control, and support. Each answer is designed to clearly explain capabilities, deployment options, and operational responsibilities in a practical, product ready way.

What systems does the platform integrate with?

The platform is built to plug directly into existing enterprise environments. It supports SIP trunking, API based integrations for custom workflows, optional use of OpenAI or fully local LLMs, and embeddable voice widgets that can be placed inside your internal or public portals.

Can it work with our existing telephony and infrastructure?

Yes. The voice engine is SIP ready and designed to operate within standard enterprise telephony setups, whether cloud based or on premises, without disrupting current systems.

Do we have control over models and data usage?

You can choose between external models such as OpenAI or deploy fully local language models. This allows full control over data handling, compliance, and infrastructure placement.

How customizable are the voice agents?

Voice agents are fully configurable using reusable templates that can be adapted to your business logic, tone, and workflows. Custom behavior, routing, and escalation rules can be applied per use case.

What level of support and onboarding is included?

We provide a fully managed setup and onboarding process, dedicated enterprise support, defined SLAs, comprehensive documentation, and the option for self hosted deployment when required.

For who

Enterprises

Government & Public Sector

Partners & Resellers

Products

Solutions

Internal Chat Assistant

Customer Support Copilot

Website Chat

Voice & Call Agent

Back-Office Automation

Public Services Assistants

Company

Pricing