While Your Team Treats Patients, Your Voice Agent Answers Every Call

No. The voice agent never gives medical advice. You define the boundaries in its instructions, and clinical questions are out of scope by design: the agent notes the question, tells the patient that the dentist will review it, and routes the call to your staff through the handoff inbox with the transcript attached. That keeps patients safe and keeps your team in control of every clinical conversation.

Google Calendar is supported out of the box. The voice agent checks availability, books the slot and sends a confirmation to the patient. Outlook is also among the supported integrations, and other systems can be connected through API tools. If your clinic uses practice-management software, we review the connection options with you on an onboarding call before launch.

Built-in PII detection and anonymization masks personal data before it reaches an external model provider, and conversations are not used to train models. For full control, the self-hosted option runs the entire platform inside your own VPC or on-premises, including local models through Ollama, so patient conversations never leave your infrastructure. Transcripts stay in your workspace for your team only.

The call is routed to your team through the human-handoff inbox, with the full transcript attached, so the patient never has to repeat themselves. You decide which situations trigger a handoff, for example a clinical question, a complaint or a request the agent cannot resolve. Your staff sees the context, calls the patient back or continues the conversation, and nothing depends on someone checking voicemail.

Yes. Outbound reminder campaigns call your patient list before their visits, confirm attendance and offer a new slot if someone cannot make it. Each reminder is a real conversation, not a recorded message, so a patient can reschedule on the spot. Campaigns run on the same voice agent, with the same knowledge and rules, and every call leaves a transcript in your workspace.

Yes. The voice agent speaks the languages you configure, with the same knowledge, booking rules and escalation paths in each of them. A clinic in a multilingual city can serve patients in several languages from one agent and one phone number. You choose the languages and the voice during setup, and you can test each language before the agent takes real calls.

Tridan AI has a Free plan to start, and paid plans are quoted on a call, because the price depends on your call volume, the languages you need and whether you want the self-hosted option. Book a short call and we will map your call volume and workflow to a plan. The pricing page lists what each plan includes, so you can compare before the call.

The voice agent follows the escalation rule you configure. It does not triage or assess the medical situation. It reads the emergency instructions you provide, for example the number to call or the clinic's out-of-hours arrangement, and flags the call in the handoff inbox so your team sees it immediately with the transcript. You decide exactly what the agent says and who is notified.