Every call and chat answered, and the appointment already in your calendar
Tridan AI agents pick up your phone line and your website chat, answer from your own knowledge, ask your qualifying questions and book the appointment into Google Calendar while the customer is still on the line. A confirmation goes out, outbound campaigns call customers to remind them, and anything that needs a person is handed to your team with the full transcript.
- Phone and chat
- Your calendar
- A person whenever it is needed
- Checks free slots and books, moves or cancels appointments in Google CalendarReady today
- One agent setup for the phone line and the website chatReady today
- Reminder calls through outbound campaigns from your contact listReady today
The Problem
People want to book now. Your front desk cannot always answer.
Today
Booking requests wait for someone to be free.
- Calls during busy hours, lunch breaks and evenings go to voicemail or ring out, and the caller tries the next number on the list.
- Website visitors fill in a contact form and wait for a call back to agree on a time.
- Staff check the calendar by hand, take notes on paper and copy details into the schedule later.
- No-shows are discovered only when the slot is already lost.
- Questions the front desk cannot answer end up as messages nobody follows up.
With Tridan AI
The request is answered, qualified and in the calendar during the first conversation.
- The voice agent answers inbound calls on your number, day and night, and handles several calls at the same time.
- The chat agent on your site offers free slots and books the appointment inside the conversation.
- The agent checks availability in Google Calendar and writes the appointment with the details you asked it to collect.
- Outbound campaigns call customers from your list to remind them, confirm or move the appointment.
- Calls are transferred to your operator and chats land in the handoff inbox, always with the transcript.
One phone call, from first ring to booked appointment
An illustrative call to a clinic or a service business. No real customer, no numbers.
Example scenario
- 1
The phone rings after hours.
A new customer calls your number in the evening. The voice agent answers immediately, in the language you configured, with the greeting you wrote.
- 2
The agent answers the first questions.
The caller asks what a first visit includes. The agent answers from your knowledge base: your services, opening hours and the preparation you require.
- 3
It asks your qualifying questions.
Which service is needed, whether it is urgent, and the contact details you want on file. The agent asks the questions from your instructions, every time, in the same order.
- 4
It checks the calendar.
The agent looks up free and busy time in your Google Calendar and offers the caller two open slots that fit your booking rules.
- 5
The appointment is booked.
The caller picks one. The agent creates the event in your calendar with the details collected, reads the time back and, if you enabled it, sends a confirmation by email or a WhatsApp template.
- 6
Your team has the full record.
The call is saved with its transcript and AI summary in the call details. A post call webhook can push the result into your CRM, and a summary email can go to your team.
One website chat, from question to rescheduled visit
An illustrative chat on your site. The same agent rules apply as on the phone.
Example scenario
- 1
A visitor opens the chat.
The pre chat form collects the name and contact details you require before the conversation starts.
- 2
They want to move an appointment.
The visitor types or taps the microphone and says they cannot make Thursday. The agent finds the existing event in your calendar.
- 3
New times are offered.
The agent checks availability and proposes free slots. The visitor picks one and the agent updates the event.
- 4
A question it should not answer.
The visitor asks something your instructions reserve for staff. The agent says so and requests an operator, and the conversation moves to the handoff inbox with the full transcript.
- 5
Your team continues.
An operator picks the thread up in the dashboard and replies in the same chat, so the visitor never repeats anything.
How a booking flows through Tridan AI
- Channels
- Phone line: inbound calls over Twilio or SIP, real time audio on LiveKit
- Website chat widget, typing or voice
- WhatsApp messages through your WhatsApp Business account
- AI agent
- Answers from your knowledge base
- Your qualifying questions and booking rules, in plain language
- Pre chat form and lead capture on the website
- Calendar and actions
- Google Calendar: free and busy check, book, reschedule, cancel
- Confirmation by email (SMTP, Gmail, Outlook) or WhatsApp template
- Other calendars or booking software through custom API tools(Built in your pilot)
- Reminders
- Reminder calls through outbound campaigns from a contact list
- Google Calendar reminders for your staff (email or popup)
- Reminder triggered automatically by each new booking(Built in your pilot)
- Your team
- Call transfer to your operator, chat handoff inbox
- Transcript and AI summary of every call
- Post call webhook to your CRM and summary email
What works today, and what we set up for you
- CapabilityStatus
- Voice agent answering inbound calls on your numberRuns on LiveKit with Twilio or a SIP trunk. You can keep your existing number.Ready today
- Chat agent on your website, typing or voiceOne embed snippet, with pre chat form and lead capture.Ready today
- Qualifying questions and booking rulesWritten as plain language instructions, the same for phone and chat.Ready today
- Google Calendar booking: availability check, new appointment, reschedule, cancelGoogle Calendar is the calendar supported today.Ready today
- Confirmation to the customer by email or WhatsAppThrough your SMTP, Gmail or Outlook account, or approved templates on your WhatsApp Business number.Ready today
- Reminder calls to customersOutbound campaigns call a contact list within the call hours, retries and time zone you set.Ready today
- Handover to a personCalls are transferred to your operator number, chats go to the handoff inbox with the transcript.Ready today
- Call records, summaries and CRM handoffTranscript and AI summary per call, a post call webhook to your CRM and an optional summary email.Ready today
- Outlook or Microsoft 365 calendars, practice management or other booking softwareConnected through custom API tools that our engineers configure against your system.Built in your pilot
- Reminder sent automatically for every new bookingThe link between new calendar events and the reminder campaign is built with you.Built in your pilot
- SMS remindersNot offered today. Reminders run as calls, email or WhatsApp.Not offered
How we start together
We configure the first agent with you, on your number, your website and your calendar, and test it with internal calls and chats before real customers reach it.
What we set up with you
- A voice agent on your phone number, through Twilio or your SIP trunk
- The chat agent embedded on your website, with the pre chat form you need
- Your knowledge base: services, opening hours, preparation instructions and frequent questions
- Your qualifying questions and booking rules written into the agent instructions
- Google Calendar connected, with availability checks, booking, rescheduling and cancellation
- Confirmation by email or WhatsApp, and a first reminder campaign from your contact list
- Transfer rules to your operator and the handoff inbox for your team
- A review of the first real conversations with your team, and adjustments to the instructions
What we look at together (no numbers promised up front, we agree the targets with you)
- Answered requests
- how many calls and chats get a real answer instead of voicemail or an unanswered form
- Booked appointments
- how many conversations end with an appointment in the calendar
- Correct handovers
- whether the agent hands over the conversations your rules reserve for people, and only those
- Reminder results
- how many reminded customers confirm, move or cancel ahead of time
- Team feedback
- whether your staff find the transcripts and summaries complete enough to act on
Your calendar, your rules, your data
Only the actions you enable
Each agent gets only the tools you switch on, such as calendar booking or email confirmations, and every action is visible in the conversation record.
Calendar access you can revoke
Google Calendar is connected through OAuth from your dashboard and can be disconnected at any time.
People stay in charge
Transfer rules decide when a call goes to your operator or a chat goes to the handoff inbox, and the transcript goes with it.
Self hosted option
The full platform, including the LiveKit and SIP telephony stack, can run in your VPC or on premises, so recordings and transcripts stay in your infrastructure.
Common questions about AI appointment booking
Which calendars can the agent book into?
Google Calendar is supported today. The agent checks free and busy time, creates the appointment, and can reschedule or cancel it. Outlook or Microsoft 365 calendars, practice management systems and other booking software can be connected through custom API tools that our engineers configure for you.
Can the same agent book by phone and on the website?
Yes. One agent setup covers the AI call center on your phone line and the chat widget on your website, with the same knowledge base, qualifying questions and booking rules. WhatsApp confirmations and reminders can be added through your WhatsApp Business account.
AI Call CenterHow do reminders work?
Reminder calls run as outbound campaigns: the voice agent calls the customers on your contact list within the call hours you set, and can confirm or move the appointment. Customers can also get a confirmation by email or WhatsApp when they book, and Google Calendar reminders keep your staff informed. SMS reminders are not offered today.
What happens when the agent cannot help?
It says so and hands over according to your rules. On the phone it announces the transfer and puts the call through to your operator. In the chat the conversation goes to the handoff inbox. In both cases your team sees the full transcript, so the customer does not repeat anything.
Does the agent double book?
The agent checks free and busy time in your calendar before it offers a slot, and only books times that are free. You define the booking rules, such as which services take how long or which hours are open, in its instructions.
How do we try it?
Book a demo. We walk through how booking requests reach you today, show the agent taking a call and a chat on your scenario, and tell you honestly what fits and what does not. If you have a specific calendar or booking system in mind, talk to an engineer.
See the agent book a real appointment
No slides. A live demo on your use case.
Bring your services and opening hours. We will show the agent answering a call and a chat, checking your calendar and booking the slot.