While You're On the Job, Your Voice Agent Answers

The voice agent follows the escalation rule you configure. When a caller's answers match what you defined as an emergency, for example no heat in winter or active water damage, the agent flags the call in the handoff inbox with the transcript and notifies your on-call technician the way you set up. The agent does not triage on its own; it applies your rule and leaves the judgment to your team.

Yes. Calls run over Twilio telephony or your existing PBX, so you can keep the business number your customers already know, or add a new line alongside it for overflow. Nothing on your vans, ads or invoices needs to change. If you already run an Asterisk or SIP PBX, the telephony page explains how the voice agent connects to it.

Routine jobs are booked straight into Google Calendar. The voice agent checks availability, schedules the visit and captures the details your tech needs before knocking on the door: the address, the problem described, access notes and the best callback number. The customer gets a confirmation, and an outbound call the day before confirms the visit so your crew does not drive to an empty house.

You bring your service list, your working hours and your rules, written in plain language, with no code. We walk you through setup on a guided onboarding call, train the agent on your knowledge, test it against realistic calls and only then point your real number at it. Most changes afterwards, such as a new service or a new emergency rule, are a sentence in the instructions.

It collects the details, and your team quotes. The voice agent asks what you want to know for a quote, for example the type of job, the size of the property and when the customer wants it done, and records everything in the handoff inbox. You can give it fixed prices for simple services, such as a diagnostic fee, but it never invents a price for work it cannot see.

Yes. The voice agent handles several calls at the same time within your plan's limits, so a heatwave or the first cold snap does not end in a busy signal or a full voicemail box. Routine requests are booked or captured for a callback, and calls that match your emergency rule are flagged to your on-call team. Outbound maintenance campaigns before the season also spread the demand over weeks instead of days.

Yes. The voice agent speaks the languages you configure, with the same services, booking rules and escalation paths in each. A company serving a mixed neighborhood can run one agent on one number and still capture every job in the customer's language. You choose the languages and the voice during setup and test each one before the agent takes real calls.

Tridan AI has a Free plan to start, and paid plans are quoted on a call, because the price depends on your call volume, the languages you need and whether you want the self-hosted option. Book a short call and we will map your seasonal call volume and dispatch workflow to a plan. The pricing page lists what each plan includes, so you can compare before the call.