Every Guest Answered, Day and Night
Tridan AI gives hotels, apartments, hostels and wellness resorts AI agents that answer the phone, the website chat and an in-room QR chat in your guests' languages, pass anything they cannot solve to reception, and grow into email drafting and booking-system integrations built for your property.
Or call our AI agent now:+381 11 635 5917
Incoming Call: Voice Agent Answering
Transcribed in real time
What the Agents Handle Today
- Answer calls at any hour
- Transfer calls to reception
- Chat on your website
- In-room chat through a QR code
- Answer in your guests' languages
- Record and summarise every call
What is an AI front desk assistant for a hotel?
An AI front desk assistant for a hotel is a set of AI agents that answer guest calls, website chat and in-room chat from the property's own information, in the guest's language, at any hour. They hand reservation changes, complaints and special requests to reception with the full conversation attached.
Explore the AI Call CenterWhich guest requests can the AI agents handle today?
The questions that fill the front desk phone and inbox every day: arrival times, parking, breakfast, check-in and check-out, amenities, prices you publish and house rules. The agents answer them on the phone, on your website and in the room, and pass the rest to reception.
Phone Calls at Any Hour
The voice agent answers on your number, day and night, so no guest call goes to voicemail while reception is busy.
Transfer to Reception
When a guest needs a person, the agent transfers the call to reception instead of leaving the guest on hold.
Website Chat
Visitors ask about rooms, location and facilities on your website and get an answer in seconds, by text or voice.
In-Room QR Chat
A QR code in the room opens the same agent on the guest's phone: Wi-Fi, breakfast hours, spa, checkout and local tips.
Your Guests' Languages
International guests get the same answers and rules in the languages you configure, on chat and on the phone.
Recordings and Summaries
Every call is recorded, transcribed and summarised, so your team sees what guests asked and how it ended.
- Guestcall, website or room QR code
- AI agentany hour, guest's language
- Answersfrom your hotel information
- Transferswhen a person is needed
- Receptionsees the full conversation
Why does a hotel need an AI agent at the front desk?
Because the guest at the desk, the phone and the inbox all want attention at the same moment, and most of what they ask has an answer your team has already given many times.
The Guest in Front Comes First
Every minute a receptionist spends on the phone is a minute the guest at the desk waits. The agent takes the routine calls.
Questions Arrive at Night
Travellers plan in the evening and land at midnight. An unanswered call is often a booking made somewhere else.
The Same Questions, Every Day
Parking, breakfast, check-in times and directions. Your team should answer them once, in the knowledge base, not hundreds of times.
What does an in-room chat with the AI agent look like?
A guest scans the QR code in the room and asks about the spa and a late checkout. The agent answers from the hotel's information and passes the checkout request to reception, which confirms it, so the guest never has to call or walk down to the desk.
In-Room Chat: Guest Request
Opened from the QR code in the room
Visitor
Chat Agent
Visitor
Chat Agent
Chat Agent
Illustrative example conversation, not a recording of a real call.
Which modules can be built for your hotel?
Every property runs on its own systems, so these modules are built and connected for you, one phase at a time. Each one is scoped and priced on request before work starts, and you decide which comes first.
Email Assistant
Sorts the reception inbox by topic and urgency and drafts replies in the guest's language for your staff to approve.
Booking System Integration
Connects the agents to your property management system: room availability, categories and new reservations after confirmation.
Phone Menu and Routing
A voice menu that routes callers to reception, restaurant, spa or sales, set up with your phone system.
Alerts for Reception
A message or call to the person on duty when a guest asks for a human, with reminders when nobody responds.
In-Room Concierge
Room service, laundry and bookings for spa or activities, ordered by the guest from the in-room chat.
Before and After the Stay
A welcome message before arrival with directions and check-in details, and a thank-you with a short survey after departure.
Staff Training Assistant
New team members ask an internal chat agent about procedures and standards instead of interrupting colleagues.
Guest Segmentation
Analysis of your booking history by season, length and type of stay, ready for a CRM and targeted offers.
Your Own Workflow
Something your property needs that is not on this list. We assess it and send a fixed proposal before any work begins.
- Guestrequest by email, call or chat
- AI agentunderstands and prepares
- Your systemsbooking system, inbox, phone
- Your staffapproves what needs a person
- Confirmedthe guest gets the answer
Does the AI send replies to guests on its own?
No, not unless you decide it should. The email assistant works in three levels, and every hotel starts at the first two: it sorts and drafts, your staff sends. Complaints, prices and availability are never answered automatically.
Level 1: sorts
Every incoming email is labelled by topic and urgency, and complaints are flagged to the front desk manager the moment they arrive.
Level 2: drafts
The assistant writes a reply in the guest's language from your answers and policies. A receptionist sends, edits or rejects it.
Level 3: sends, by category
Only when your management decides, and only for categories where the drafts proved accurate, such as directions or parking.
- Guestwrites to reception
- Hotel inboxOutlook or Exchange
- AI assistantsorts and drafts the reply
- Receptionistsends, edits or rejects
- Guestgets the reply sooner
How much time does your team spend answering the same questions?
Enter your own daily volume and the time one answer takes. The calculator shows the hours and the staff cost of answering by hand today, over 30 days. It is your estimate, not ours.
Time spent on repeated questions is what the chat, voice and email assistants take over first. Tridan AI pricing is quoted on request.
How does a hotel start with Tridan AI?
One module at a time. We start with the one that takes the most time today, run it in shadow mode next to your team, switch it on when your team trusts it and only then add the next. Each step is agreed and priced before work begins.
- Your teampicks the first module
- AI agentset up on your information
- Shadow modeyour team reviews the answers
- Livewhen your team trusts it
- Guestsfaster answers, then the next module
- Guest data is processed in the EU
- A data processing agreement comes with the contract
- Conversations, recordings and your knowledge base stay yours
- Export of your data on request, at any time
What is available today, and how is it priced?
The chat and voice agents run today; the other modules are built for your property. Every feature is priced on request, because the price depends on your volume, your systems and which modules you combine.
Swipe sideways to see the full table
| Feature | Availability | Price |
|---|---|---|
| Voice agent for guest calls, with transfer to reception | Available today | On request |
| Chat on your website, by text or voice | Available today | On request |
| In-room chat through a QR code | Available today | On request |
| Call recordings, transcripts and summaries | Available today | On request |
| Email assistant: sorting and reply drafts | Built for your property | On request |
| Booking system integration | Built for your property | On request |
| Phone menu and routing to departments | Built for your property | On request |
| Alerts for reception when a guest asks for a person | Built for your property | On request |
| In-room concierge, messages before and after the stay, staff training, guest segmentation | Built for your property | On request |
| Your own workflow | Built for your property | On request |
Start with the agents that run today, then add the modules your property needs most. You get a fixed proposal for each before work begins.
Common Questions from Hotels and Hospitality
Can the AI agent answer guest calls in several languages?
Yes. The Tridan AI voice agent and chat agent answer in the languages you configure, with the same information and house rules in each. A hotel that hosts guests from several countries chooses its languages and voice during setup and tests each one before going live. Guests reach the same agent on the phone, on the website and through the in-room QR code.
What happens when a guest wants to talk to a person?
The voice agent transfers the call to reception, and in chat the conversation passes to your staff with the full history attached, so the guest does not repeat anything. You decide in the instructions which requests always go to a person, for example complaints, price changes or special arrangements. Alerts to the person on duty by message or call can be added as a module.
Can the AI see room availability and make reservations?
Not out of the box. Room availability and reservations live in your property management system, so the connection is built for your system as a separate module, scoped and priced on request. Until then, the agent answers questions about rooms and facilities from your information and passes booking requests to reception, so no reservation is promised without your team.
Will the email assistant send replies without our approval?
No. The email assistant is built for your property and starts by sorting incoming emails and drafting replies that a receptionist sends, edits or rejects. Automatic sending is a later decision of your management, made per category and only where the drafts proved accurate. Complaints, prices and availability are never answered automatically.
Where is guest data processed and who owns it?
Guest data is processed in the EU, and a data processing agreement comes with the contract. Conversations, call recordings, transcripts and your knowledge base belong to your property and can be exported on request at any time. Personal data detection and anonymization can mask guest details before they reach an external model provider.
How much does Tridan AI cost for a hotel?
Tridan AI pricing for hotels is quoted on request for each feature, because it depends on your call and message volume, the languages you need, your systems and which modules you combine. Book a meeting, tell us where your front desk loses the most time, and you get a proposal for the first module with a fixed price before any work begins.
Last updated · Reviewed by Nemanja Milivojevic, Founder
Give Every Guest an Answer
Book a meeting, tell us where your front desk loses the most time, and get a proposal for the first module.
Or call our AI agent now:+381 11 635 5917