Retail analytics that keep up while the selling day is still running
Carts change by the hour, stock moves in every store, and customers call about late deliveries before the report is ready. Tridan AI engineers join orders, carts, stock, store sales and campaigns on your data in a 4 to 8 week pilot. Customer call analytics works today. AI explains what changed, a person decides.
- On-prem available
- Read-only access
- You approve every action
- Pilot on your own data
- 4 to 8 weeks
- Customer data stays where you decide
- On-prem or hosted
- Such as your shop, POS or PBX
- 1 source to start
The Problem
When retail data arrives late, the sale is already lost
Today
Decisions based on last week's report
- Orders sit in the shop, stock in the ERP, campaign results in ad accounts, joined by hand in a spreadsheet.
- A promoted product runs out in some stores, and the team learns it from the weekly report.
- Calls about deliveries, returns and complaints are heard once and forgotten.
- Sellers and business customers wait days for a spreadsheet with their numbers.
With Tridan AI
One view of what customers and stores do today
- One pipeline joins orders, carts, prices, stock and campaigns in a view that refreshes on its own.
- Low stock and sales drop flags you defined reach the people who can act, each with a plain-language reason.
- Every call from your Asterisk based PBX is transcribed by speaker within minutes.
- Each seller or customer sees only their own numbers in a live view inside your portal.
Where Tridan AI helps retail and e-commerce teams
One part works today, the rest we build on your data. Each tab says which.
Orders, carts and campaigns live
For online shops and marketplaces that need to see a campaign while it runs.
- One view of the selling day: Orders, carts, prices and campaign response by channel and product, on dashboards that refresh on their own.
- Flags that explain themselves: When many carts hold a promoted product but few reach checkout, the flag shows what changed against a normal day.
- No price or campaign changes on their own: AI suggests, a manager approves, and only then a webhook sends the change to your shop or marketing tool.
Built in your pilot on parts that exist today: dashboards, webhooks and on-prem deployment.
See customer analyticsStock and store operations
For retail chains that need to see store problems before closing time.
- Stock by store and warehouse: POS sales and ERP stock in one view, read from a replica or export you control.
- Low stock and sales drop flags: Rules agreed with your team mark the store and product that need attention. A person decides whether to move or reorder stock.
No ready POS or ERP connector. We connect yours in the pilot through a replica, export or API.
See operations analyticsCustomer service calls and chat
For support teams answering delivery, return and complaint questions every day.
- Every call transcribed: Recordings and call records from your Asterisk based PBX are picked up and transcribed by speaker within minutes.
- AI analysis with quotes: On the calls you choose: outcome, sentiment, topics, action items and coaching backed by quotes.
- AI support on chat and phone: AI agents answer from your knowledge base, open Zendesk tickets and hand the chat to your team.
Works today. Order status lookups in your shop or ERP are connected in the pilot.
See contact center analyticsAnalytics for your sellers or B2B customers
For marketplaces and suppliers whose sellers keep asking for their numbers.
- Their own numbers, nobody else's: Each seller or customer sees only their own sales and orders, enforced on the server and tested with your team.
- Inside your portal or app: Dashboards you embed in your portal, or an API your developers call from your own screens.
Built and maintained by our engineers in your pilot. No packaged product.
See embedded analyticsFrom your data to your team
- Sources
- Customer calls from an Asterisk based PBX
- Online shop orders and carts(Built in your pilot)
- POS sales by store(Built in your pilot)
- ERP prices and stock(Built in your pilot)
- Campaign and ad data via API or export(Built in your pilot)
- Reviews, comments and helpdesk tickets(Built in your pilot)
- Processing
- Transcription for calls
- Pipeline we build(Built in your pilot)
- AI
- AI analysis
- AI analyst(Demo ready)
- Action
- Dashboards
- Alerts(Built in your pilot)
- Webhooks
- Your team decidesand approves every action
Works with the data your shops and stores already produce
- Customer calls from an Asterisk based PBXReady today
- Online shop orders and cartsBuilt in your pilot
- POS sales by storeBuilt in your pilot
- ERP prices and stockBuilt in your pilot
- Campaign and ad data via API or exportBuilt in your pilot
- Reviews, comments and helpdesk ticketsBuilt in your pilot
Your customer data stays under your control
On-prem or hosted
On your servers or hosted by us. With on-prem, customer and order data does not leave your infrastructure.
Read-only access
We read from a replica, export or API you control. Tridan AI changes nothing in your shop, ERP or POS.
A person approves every change
Prices, stock orders and campaigns change only after someone on your team says yes.
Controlled AI processing
Enterprise AI APIs that do not train on your data, or a local model option.
Common questions about retail and e-commerce analytics
Do you have a ready-made retail analytics product?
No. Our engineers build the retail views in a 4 to 8 week pilot, on parts that already work: dashboards that refresh on their own, webhooks, on-prem deployment and the AI analyst from our demo. Customer call analytics works today.
Does the AI change prices, stock orders or campaigns on its own?
No. The AI flags and explains changes and can suggest a next step. A person on your team decides, and nothing is sent without that approval.
Which shop, POS and ERP systems can you connect?
There are no one-click connectors. We connect through a read-only replica, export, API or webhook, and agree the first source with you.
IntegrationsHow fresh are the numbers?
Dashboards refresh on their own during the day. We agree the target freshness in scoping and measure it in the pilot.
Does our customer data leave our servers?
Not with on-prem. We also agree with you which personal fields enter the pilot at all, which supports GDPR and ZZPL aligned processing.
One store group or one shop, one question, 4 to 8 weeks
No slides. We show it on your data.
Tell us what you want to see before the selling day is over. We show you whether your data can answer it.
- On-prem available
- Read-only access
- You approve every action