Frequently Asked Questions

Tridan AI is a platform for building AI agents that work for your business. It includes a Chat AI Agent for your website, an AI Call Center with a voice agent that answers and makes phone calls, and an agentic platform, the Tridan AI platform dashboard, where you create agents, upload knowledge, connect tools and run automations. Agents answer questions from your documents, book appointments, create tickets and hand a conversation to your team when a person is needed.

The Chat AI Agent lives in a widget on your website and talks with visitors in text, with an optional voice mode in the browser. The Call Center Voice Agent works over the phone: it answers inbound calls, runs outbound campaigns, speaks naturally and connects to your PBX or SIP trunk. Both use the same knowledge, instructions and integrations, so a question answered in chat is answered the same way on a call. You can run one or both.

Tridan AI is model-agnostic. You can choose models from OpenAI, Anthropic, Meta and DeepSeek and switch between them per agent without rebuilding anything. Higher plans unlock the more capable model tiers. For teams that need full control, the self-hosted deployment runs open models locally through Ollama, so prompts and documents never leave your infrastructure. Our documentation explains how multiple models work together inside one organization.

An AI call center is a phone system in which an AI voice agent answers inbound calls, makes outbound calls and hands a conversation to a person when needed. Tridan AI's AI Call Center runs on LiveKit and Twilio telephony, connects to your existing PBX or SIP trunk, speaks with natural voices from ElevenLabs, Deepgram or OpenAI, and uses the same knowledge, instructions and integrations as your chat agent. It books appointments, answers routine questions, runs reminder campaigns and records a transcript of every call for your team.

Yes. Out of the box, agents connect to Gmail, Google Calendar, Outlook, SMTP email, WhatsApp, LinkedIn, Confluence, Jira, Notion and Zendesk. Voice agents connect to Twilio and Asterisk-based PBX systems. Anything else can be connected through its API with a custom tool or an MCP server, so the agent can read data, create records and trigger actions in systems that have no native connector. See the integrations page for the full list and setup guides.

Yes. The self-hosted deployment installs the full platform inside your own VPC or on-premises environment, including the chat widget, the call center and the agent platform. You can run local models through Ollama or keep using external providers, and built-in PII detection and anonymization masks personal data before anything reaches a model. This option is designed for companies with strict data residency or compliance requirements and is scoped together on a call.

Every customer works inside an isolated organization with roles and permissions, and your documents and conversations are never used to train any model. PII detection can anonymize personal information in conversations before it reaches a model, and escalated conversations are only visible to the staff you authorize. With the self-hosted deployment, nothing leaves your infrastructure at all. Our security page and the Data Processing Agreement describe the measures, sub-processors and your rights in detail.

Yes. The self-hosted deployment of Tridan AI installs the chat agent, the call center and the agent platform inside your own VPC or on-premises environment, and local models run through Ollama, so prompts, documents and conversations never leave your infrastructure. You can also keep using cloud models from OpenAI, Anthropic, Meta or DeepSeek, with PII anonymization applied before any request reaches a provider, or mix both per agent. Self-hosted deployments are scoped and quoted on a call.

There is a Free plan you can start with today, with no credit card required, so you can build your first agent and test it on your website. Paid plans are flat-rate with unlimited team members and differ by monthly usage limits, model tiers and features such as voice and self-hosting. We quote plans on a short call so the price matches your actual volume. Full plan details are on the pricing page.

Create a free account in the Tridan AI platform dashboard, upload a few documents or paste your website content, and your first Chat AI Agent is ready to test in minutes. Add the widget to your site with one snippet. If you want the AI Call Center, a self-hosted deployment or help with agent design, book a call through our contact page and we will map the rollout together. Documentation and guides are available for every step.