When a Case Calls Your Firm, Your Voice Agent Picks Up

No. The voice agent never gives legal advice. That boundary is written into its instructions: it gathers the facts you ask for, books the consultation and explicitly refers legal questions to your attorneys. If a caller pushes for an opinion, the agent explains that the consultation is where the attorney will assess the matter, and it notes the question for the file.

PII detection and anonymization masks personal data before it reaches an external model provider, and conversations are not used to train models. For the strictest confidentiality, the self-hosted option runs the entire platform in your own VPC or on-premises, including local models through Ollama, so intake conversations never leave your infrastructure. Transcripts stay in your workspace.

Yes. You write the qualification flow in plain language, by practice area if you like, and the voice agent follows it consistently on every call. Typical questions cover the matter type, the other party, deadlines and how the caller wants to be contacted. We set the flow up with you on an onboarding call, test it against realistic scenarios and adjust it after launch as your intake needs change.

The voice agent follows the escalation rule you configure. When a caller's answers match what you defined as urgent, for example a court deadline within days, the agent flags the call in the handoff inbox with the transcript and your team is notified so someone can call back quickly. The agent does not judge urgency on its own; it applies your rule and leaves the decision to your attorneys.

Yes. The voice agent answers at night, on weekends and on holidays with the same intake flow it uses during the day. It asks your qualification questions, records the caller's details, books the next available consultation and sends the confirmation. Your team arrives in the morning to a completed intake in the handoff inbox, with the transcript, instead of a voicemail that may never be returned.

No. Conflict checks remain your responsibility and your process. The voice agent can collect the names of the parties involved as part of the intake you define, so your team has what it needs to run the check before the consultation, but it does not decide whether a conflict exists and does not confirm representation to the caller. It books a consultation, not an engagement.

Yes. The voice agent speaks the languages you configure, with the same intake questions, rules and escalation paths in each of them. A firm serving clients in several languages can run one agent on one number and still produce a consistent intake record for every call. You choose the languages and the voice during setup and test each one before the agent takes real calls.

Tridan AI has a Free plan to start, and paid plans are quoted on a call, because the price depends on your call volume, the languages you need and whether you want the self-hosted option for confidentiality. Book a short call and we will map your intake volume and practice areas to a plan. The pricing page lists what each plan includes, so you can compare before the call.