See what is happening in your business while the day is still running
Tridan AI turns calls, transactions, sensor readings and logs into live dashboards and AI insights your team can act on. Contact center analytics is ready today. For your other data, our engineers build the pipeline, dashboards and alerts on your infrastructure in a 4 to 8 week pilot.
- One live dashboard for all your data streamsBuilt in your pilot
- Alerts and anomaly flags on the patterns you care aboutBuilt in your pilot
- Ask your data in plain languageDemo ready, on your data in the pilot
- Call analytics with AI coaching, out of the boxReady today
- On-prem available
- Read-only access
- You approve every action
Operations overview
Live streams
- CallsReady today
- TransactionsBuilt in your pilot
- Orders and customersBuilt in your pilot
- SensorsBuilt in your pilot
- LogsBuilt in your pilot
Ask your data
Demo readyWhich stream changed most since this morning?
Anomaly flagged
Built in your pilotUnusual spike in card payments from one region
Transactions stream
- 1Your streams in one view
- 2Ask your dataDemo ready
- 3Alerts and anomaly flagsBuilt in your pilot
Calls work today. The other streams are built in your pilot.
1 source to start
calls, transactions, orders, sensors or logs, connected by our engineers
4 to 8 weeks
from first call to a working pilot
On-prem or hosted
your choice
The Problem
Your data knows. Your reports find out next week.
Today
Data arrives all day. Decisions wait for the report.
- Transactions, orders, sensor readings, logs and calls sit in separate systems nobody has time to read.
- The monthly report arrives after the customer has left and the incident is closed.
- People review a small sample of what happens.
- Every new question about your data becomes a request to an analyst and a wait.
With Tridan AI
Your streams in one view, checked as they arrive.
- Your sources flow into one live view, connected by our engineers.
- Dashboards refresh during the day, so you react while it still matters.
- Every event in a connected stream is checked against your rules, and only the ones that need a person reach your team.
- In the pilot, an AI analyst answers questions in plain language over a read-only copy of your data, and any action it proposes waits for a person to approve it.
What is real-time analytics?
Real-time analytics means analyzing data as it arrives, so decisions are made during the day instead of after a report. At Tridan AI it works on two levels: streaming pipelines, live dashboards and alerts that our engineers build on your infrastructure for transactions, orders, sensors or logs, and call analytics that is ready today, with dashboards that refresh on their own and transcripts within minutes.
How PBX recordings reach Tridan AIFrom raw data to a decision in four steps
Connect your sources.
Databases connect through a read-only replica, other systems through APIs, exports, webhooks or event streams we set up. PBX recordings and call records already flow in automatically.
Process as it arrives.
Transactions, orders, sensor readings and logs are cleaned, joined and aggregated in the pipeline we build for you. Calls are already transcribed by speaker within minutes.
Analyze with AI.
Spot trends and unusual patterns, ask questions in plain language and get answers from your own data, or get sentiment, outcomes and topics for every call you analyze.
Act on it.
Live dashboards, alerts to the right people, Excel exports and webhooks into your CRM or ERP (set up by us, automatic for AI Call Center calls). Any action the AI proposes waits for your approval.
- Sources
- Databases
- APIs and webhooks
- Streams(Built in your pilot)
- PBX + CDR
- Processing
- Pipeline(Built in your pilot)
- Transcription
- AI
- Analysis
- AI analyst(Demo ready)
- Action
- Dashboards
- Export
- CRM/ERP webhook
- Alerts(Built in your pilot)
- Your team decidesand approves every action
60 seconds from raw data to a decision
Video coming soon
What works today and what we build with you
Streaming pipelines.
Transactions, orders, sensor readings and application events, ingested and processed continuously on your infrastructure.
Live dashboards.
Views that refresh on their own while your team works. Ready today for call data, built on your other sources in the pilot.
Alerts and anomaly detection.
Rules and models that flag unusual transactions, readings or log events and notify the right people.
AI data analyst.
Ask questions in plain language over a read-only copy of your data. No SQL, no dashboards to build first. Try it in the demo, we connect it to your data in the pilot.
Connectors to your stack.
Databases, CRM, ERP, shop and device platforms, connected by our engineers and maintained by us.
AI call analysis.
Sentiment, outcome, topics, action items and agent score, with coaching backed by quotes from the transcript.
Conversation metrics.
Talk ratio, interruptions, long monologues and silence, measured objectively on every transcribed call.
Results into your systems.
Calls handled by the AI Call Center send a summary by email and a webhook into your CRM or ERP the moment they end. Excel export for every team.
Not sure which of these fits your data?
Talk to an EngineerSix places where live data pays off first
Spot suspicious transactions while they can still be stopped
- Data
- transaction stream, customer and account history
- What we build
- a streaming pipeline that scores each transaction against rules and patterns you define with us, plus a review queue for your analysts.
- Insight
- unusual amounts, locations or sequences are flagged with the reason why.
- Action
- your team confirms or dismisses each flag, and every decision improves the rules.
Built on the same AI analyst and pipeline approach, scoped in your pilot.
We do not sell a ready-made fraud module. See what our engineers build on your transaction data in a 4 to 8 week pilot, and how your analysts stay in control of every decision. Learn more
See what customers buy, browse and abandon while the day is running
- Data
- orders, carts, web and app events, campaign clicks and stock levels
- What we build
- a pipeline from your shop, app and CRM, live dashboards for sales, conversion and stock, and alerts when a product, channel or campaign moves away from normal.
- Insight
- a drop in checkout conversion, a product selling out or a campaign that stopped working shows up now, not in tomorrow's report.
- Action
- your team fixes the checkout, restocks or pauses the campaign the same day, and the AI analyst answers "Which channel brought the customers who came back?"
Your shop, app and CRM data, one live dashboard in the pilot.
We do not sell a ready-made e-commerce analytics product. See what our engineers build on your orders, carts, stock and campaign data in a 4 to 8 week pilot, and how your team approves every change. Learn more
Know which machine, vehicle or site needs attention now
- Data
- sensor readings, fleet GPS, production and delivery events
- What we build
- ingest from your devices or platforms, live operational dashboards, and alerts on thresholds and drifts.
- Insight
- delays, idle time and abnormal readings appear while the shift is running, not in tomorrow's report.
- Action
- the right person gets notified, and the AI analyst explains what changed compared to normal.
Your devices, our pipeline, one live dashboard in the pilot.
See how a pilot turns your sensor, fleet or production data into one live operational dashboard with alerts, step by step. We show exactly what exists today and what our engineers build for you. Learn more
Turn log noise into a short list of what to look at
- Data
- application, network and access logs
- What we build
- collection and parsing of your logs, correlation rules, and a daily and live view of events worth a human look.
- Insight
- unusual logins, access patterns and error spikes, summarized in plain language.
- Action
- your security team investigates from one list, and the AI analyst answers follow-up questions over the logs.
Read-only access to your logs, nothing leaves your servers on-prem.
See how our engineers build log collection, correlation rules and a live view of flagged events for your security team in a 4 to 8 week pilot. It works next to your existing SIEM, on your servers, and your people make every decision. Learn more
Give your customers a live dashboard inside your product
- Data
- the usage, orders, deliveries or readings you already collect for each customer
- What we build
- a pipeline that keeps each customer's data separate, dashboards embedded in your portal or app under your brand, and access limited to each customer's own data.
- Insight
- your customers see their own numbers now, not in tomorrow's report or a monthly PDF.
- Action
- they answer their own questions in your portal, and your team spends less time on report requests.
Your product, your brand, our pipeline and dashboards in the pilot.
We do not sell a packaged embedded analytics product. See how our engineers build live, per-customer dashboards inside your product in a 4 to 8 week pilot, and maintain them for you. Learn more
Understand every call by the end of the shift
The stream that works out of the box today.
- Data
- PBX recordings and call records
- What happens
- Every recording is picked up and transcribed by speaker within minutes. Supervisors run AI analysis on the calls that matter and get outcome, sentiment, topics and a coaching note with quotes.
- Insight
- The dashboard shows which outcomes are rising today, and the AI analyst answers "Why did escalations go up this week?"
- Action
- The supervisor coaches with concrete examples and exports results to Excel. Calls handled by the AI Call Center also reach your CRM by webhook.
Runs in production today. See Voice Analytics.
Follow one shift from the first call to the coaching session, and see what works today and what we build with you in the pilot. Learn more
One source and one question is enough to start.
Start a Pilot on Your DataYour data, your industry
Every pilot starts with one source and one question. A few examples of what a pilot can cover.
Telecom networks.
Call records and network quality signals that show where customers are about to churn.
Energy and utilities.
Meter and grid readings, consumption peaks and outages as they happen.
Public sector and smart city.
Traffic, citizen requests and service levels across the city.
Hospitality and travel.
Bookings, occupancy and guest feedback across properties, through the day.
Education.
Enrollment, attendance and learning platform activity across schools and courses.
Insurance.
Claims intake, processing time by stage and backlog, as it builds up.
Learn more: Financial servicesReal estate and facilities.
Occupancy, service requests and energy use across your buildings.
Start small. Prove it. Then scale.
Discovery
A working session with our engineers. We map your data sources, pick one question worth answering, and agree on how success is measured.
Pilot
We connect one data source, build the pipeline, one live dashboard and the first alerts or AI analyses, on your infrastructure or ours. You judge the results.
Production
More sources, more teams, on-prem or hosted, with monitoring and support from the team that built it.
Your pilot in three steps
Scoping call.
30 minutes with an engineer about your data and your question.
Setup on one source.
We build and connect it, you keep working as usual.
Results review.
We go through the dashboard and findings together and decide on next steps.
What teams ask before a pilot
"Our data cannot leave the building."
On-prem. We install everything on your servers.
"There is no connector for our system."
We build it. APIs, webhooks or a read-only replica.
"Our team has no data engineers."
You do not need them. Our engineers build and maintain it.
"Our calls are in Serbian."
Transcription and analysis work in Serbian and many other languages.
Your data stays where you decide
On-prem or hosted.
Install on your own servers, or let us host it.
Read-only access.
The AI analyst works on a copy it can only read.
You approve every action.
Nothing is sent or changed without a person saying yes.
Controlled AI processing.
Enterprise AI APIs that do not train on your data, or a local model option.
Local team, many languages.
Engineers in Serbia, analysis in Serbian, English, German, Spanish and more.
Common questions about real-time analytics
What does "real-time" mean at Tridan AI?
For call analytics, dashboards refresh on their own and calls are transcribed within minutes of ending. In a pilot, we build continuous streaming and alerts for your other data, with the speed your use case needs.
Which data sources can you connect?
Asterisk-based PBX recordings and call records out of the box, Bitrix24 for CRM call data, and databases through a read-only replica. Anything else with an API, webhook or export, our engineers connect in the pilot.
How long does a pilot take?
4 to 8 weeks, depending on the source and the question.
Where is my data stored?
On your servers if you choose on-prem, or on infrastructure we operate for you.
Is every call analyzed automatically?
Every call is transcribed automatically. AI analysis runs on the calls you choose, so you control what is processed.
How is this different from Proactive AI Agents?
Real-Time Analytics is about live dashboards, pipelines and alerts. Proactive AI Agents is an AI analyst that investigates your data and proposes actions. They work well together.
Proactive AgentsLast updated · Reviewed by Nemanja Milivojevic, Founder
One source, one question, 4 to 8 weeks
No slides. We show it on your data.
Tell us what you want to know. We will show you whether your data can answer it.
- On-prem available
- Read-only access
- You approve every action