Cloud-Hosted PBX
The Tridan AI platform supports cloud-hosted PBX deployments built on Asterisk. We host and manage the PBX, connect it to the phone network, and monitor it through the Asterisk REST Interface (ARI) — the same platform that runs your AI voice agents keeps an eye on your phone system.
PBX monitoring with Asterisk/ARI
ARI gives the platform a live, programmatic view into the PBX. That is what powers monitoring and statistics for hosted deployments.
Live call events via ARI
The platform subscribes to Asterisk REST Interface (ARI) events, so channel activity, call states, and hangups are visible as they happen.
Call statistics
Call volumes, durations, and outcomes are collected into the same call statistics dashboard used by AI voice agents.
Lines and connections overview
See which phone lines, PBX connections, and call sessions are active, so connectivity problems surface before your callers notice.
Managed hosting
The Asterisk instance runs in the cloud and is maintained by our team — no on-premise hardware to install or patch.
Connecting the PBX to the phone network
Two connectivity options are supported. Both end in the same AI voice agents — the difference is where the PBX runs.
Option 1 — SIP trunk to a hosted PBX
You contract phone numbers from a telecom provider of your choice; we configure the hosted PBX to connect to the SIP trunk.
- Scales to any number of lines and countries
- You choose the provider and control telco costs
- No PBX hardware to install or patch
Option 2 — Your existing PBX
Already run an Asterisk-based or SIP PBX? We connect it to the platform over a SIP trunk, on our servers or yours.
- Keep your numbers, extensions, and call routing
- Route only the lines you choose to AI agents
- Agents transfer calls back to your operators
Need a session border controller between the carrier and your PBX? We install and maintain one as part of the setup — see PBX & SBC telephony.
Pairing the PBX with AI voice agents
A hosted PBX carries the calls your people handle; the voice agent handles the calls you want automated. Both feed the same statistics, so human and AI call traffic show up in one place.
Inbound configurations
Route incoming numbers to an AI voice agent that answers with your knowledge base and instructions.
Outbound campaigns
Run calling campaigns against contacts and contact groups, with results logged to call statistics.
Contacts & contact groups
Manage callable contacts centrally and reuse the same groups across campaigns.
Telephony providers
Phone-network connectivity for voice agents is available through Twilio and your Asterisk-based PBX; real-time audio runs on LiveKit.
Speech providers
Voice agents attached to your telephony use leading speech-to-text and text-to-speech providers, chosen per agent and language, or realtime speech-to-speech models for fully spoken conversations.
Plan your PBX deployment
Hosted PBX setups are scoped per customer — call volume, countries, and telephony option all matter. Book a call and we will recommend the right configuration.
Last updated · Reviewed by Nemanja Milivojevic, Founder