Live operations for carriers, couriers and the warehouses behind them.
Your telematics, dispatch and warehouse systems already record every position, scan and delivery. Tridan AI engineers join the sources you choose into one live view with delay alerts, in a 4 to 8 week pilot. Delivery confirmation calls work today.
- On-prem available
- Read-only access
- You approve every action
- Pilot on one fleet, depot or warehouse
- 4 to 8 weeks
- To start, such as GPS or warehouse scans
- 1 source
- On your servers, at the depot or with us
- On-prem or hosted
The Problem
Every parcel is tracked. Nobody sees the whole day.
Today
Delays show up in tomorrow's report.
- GPS positions, delivery scans and warehouse events sit in separate systems.
- A late route or a slow dock appears in the next day's report.
- Customers call to ask where their package is, and someone looks it up by hand.
- Business customers ask for shipment status by email and spreadsheet.
With Tridan AI
One live view, and calls answered for you.
- Our engineers join the sources you choose into one operational view.
- The dashboard refreshes on its own, and alert rules flag delays by email or webhook.
- The voice agent answers and hands the rest to your team with a summary.
- They see their own shipments in a portal view we build with you.
Where Tridan AI fits in logistics
Each tab shows what works now and what our engineers build for you.
Fleet and delivery tracking
For carriers, couriers and last-mile teams.
- Live dispatch view: Vehicles, open deliveries and late ones on one dashboard that refreshes on its own.
- Idle and late alerts: A vehicle idle too long or a route behind its window notifies dispatch by email or webhook.
- Route questions: Ask the AI analyst which routes ran late most often this week, and at which stops.
Built in the pilot on our existing dashboard layer and webhooks, plus the AI analyst from the demo.
See the delivery fleet scenarioWarehouse throughput and delays
For warehouses and 3PL sites.
- Throughput by shift: Received, picked, packed and shipped orders per shift and dock, from your warehouse system.
- Delay signals: Orders past the cutoff you set, or a dock falling behind, flagged during the shift.
There is no ready warehouse connector. We connect what has an API, export or database.
How an operations pilot worksCustomer delivery calls
For delivery teams flooded with status calls.
- Where is my package: The voice agent answers on your number, and we connect it to your tracking system during onboarding.
- Delivery confirmations: Outbound campaigns call your consented list in your call hours and log every outcome.
- Rescheduling and handover: Calls the agent cannot resolve go to your operator with a summary. Rebooking is set up with you.
Calls from your Asterisk-based PBX are transcribed by speaker within minutes, ready for AI analysis.
See outbound confirmation callsPartner and customer portals
For 3PL providers and carriers with business customers.
- Shipment status for customers: Each customer sees only their own shipments and exceptions, embedded in your portal or through an API.
- Views for partners: Carriers and subcontractors see only the loads and service levels that concern them.
Tridan AI does not sell a packaged portal. The pipeline, data separation and views are built in the pilot.
See embedded analyticsFrom your data to your team
- Sources
- Calls from your Asterisk-based PBX
- Vehicle positions from your telematics platform(Built in your pilot)
- Delivery events from dispatch, TMS or ERP(Built in your pilot)
- Warehouse scans and order status from your WMS(Built in your pilot)
- Carrier and partner tracking APIs or exports(Built in your pilot)
- Processing
- Transcription for calls
- Pipeline we build(Built in your pilot)
- AI
- AI analysis
- AI analyst(Demo ready)
- Action
- Dashboards
- Alerts(Built in your pilot)
- Webhooks
- Your team decidesand approves every action
Logistics data we connect
- Calls from your Asterisk-based PBXReady today
- Vehicle positions from your telematics platformBuilt in your pilot
- Delivery events from dispatch, TMS or ERPBuilt in your pilot
- Warehouse scans and order status from your WMSBuilt in your pilot
- Carrier and partner tracking APIs or exportsBuilt in your pilot
Your operational data stays where you decide
On-prem, at the depot or hosted
On your servers, at the depot when data must stay there, or hosted by us.
Read-only
We read from your platforms. Nothing we build sends commands to vehicles or warehouse equipment.
You approve every action
Anything the AI analyst proposes waits for a person to say yes.
Targets agreed up front
Success criteria are defined with you before we start. We do not promise numbers.
Questions from logistics teams
Is this a ready logistics product?
Partly. The voice agent, outbound calls and call analytics work today. Fleet and warehouse views, alerts and portals are built in a 4 to 8 week pilot.
Do we have to replace our TMS, WMS or telematics?
No. We read from the systems you have and add a live view, alerts and the AI analyst.
How "real-time" is it?
The dashboard refreshes on its own during the shift. How soon an event appears depends on your sources, and we agree that target with you.
Can the voice agent tell customers where their package is?
Yes, once connected to your tracking system. The agent and its custom API tool exist today; our engineers wire them to your system.
AI Call CenterDo you send SMS delivery notifications?
No. Tridan AI does not offer SMS. Customer updates are voice calls, or a webhook into your notification system.
One fleet, one depot or one warehouse. 4 to 8 weeks.
Delivery confirmation calls can start sooner: outbound campaigns work today.
Tell us which route, dock or delivery question you want to see live. We check whether your data can show it first.
- On-prem available
- Read-only access
- You approve every action