See patient calls and waiting times without moving patient data
Clinics, hospital groups, labs and patient call centers already record calls, appointments, queues and access logs. Tridan AI analyzes patient calls from your PBX today, and our engineers connect scheduling, lab and access data in a 4 to 8 week pilot, on your infrastructure. Operational only: your staff make every clinical decision.
- On-prem available
- Read-only access
- You approve every action
- Pilot on your data
- 4 to 8 weeks
- Your servers or ours, your choice
- On-prem or hosted
- Patient calls or one schedule export
- 1 source to start
The Problem
Patients wait on the phone and in the hallway. The numbers arrive weeks later.
Today
Operations run on last month's reports.
- Long or missed patient calls show up only as complaints.
- Waiting times and department capacity are counted by hand at the end of the month.
- Lab and equipment status sit in separate systems.
- Checking who opened a record means pulling logs by hand.
With Tridan AI
One operational view, on your own servers.
- Every recorded call is transcribed by speaker within minutes.
- In a pilot, appointment and queue data feed a dashboard that refreshes on its own.
- In a pilot, we connect your existing exports or APIs into one view.
- In a pilot, events matching your rules are listed for a person to review.
Where clinics, hospital groups and labs start
Patient calls work today. The rest is built with you in a pilot. All of it is operational, never clinical.
Patient calls and scheduling
For front desks and patient call centers on an Asterisk-based PBX.
- Every call transcribed: Recordings and call records are picked up automatically and transcribed by speaker within minutes.
- Analysis on the calls you choose: Outcome, sentiment, topics, action items and a coaching note backed by quotes.
- Booking by phone: The AI Call Center books and reschedules visits in Google Calendar and transfers every medical question to your staff.
Ready today, with dashboards that refresh on their own and an Excel export per operator.
See contact center analyticsPatient flow, waiting times and capacity
For hospital groups and clinics with several departments or sites.
- Waiting times by department: Booking to visit and arrival to visit, from your scheduling and queue data.
- Capacity across sites: Booked versus available slots per department or location.
- Questions in plain language: Ask the AI analyst which department had the longest waits this week, over a read-only copy of your data.
Built in your pilot, starting from one source such as your scheduling export.
See how AI appointment booking worksLab and device data
For labs and diagnostic centers. Operational status only, no clinical interpretation of results.
- Sample turnaround: Sample intake to released result, by test type and shift.
- Equipment status: Status and downtime of analyzers that already expose data through an API, export or database.
Built in your pilot. We do not keep a list of certified devices, and Tridan AI is not a medical device.
See IoT and operations analyticsAccess and audit logs
For IT and data protection teams who need to know who opened what, and when.
- Access logs in one place: Application and access logs collected and parsed on your servers.
- Events worth a look: Rules you define, such as access outside working hours, flag events for review.
Built in your pilot. Logs stay on your servers.
See security log analyticsFrom your data to your team
- Sources
- Patient call recordings and call records (Asterisk PBX)
- Appointment and scheduling exports(Built in your pilot)
- Queue and waiting room systems(Built in your pilot)
- Department and bed occupancy data(Built in your pilot)
- Lab information system exports(Built in your pilot)
- Analyzer and equipment status data(Built in your pilot)
- Application and access logs(Built in your pilot)
- Processing
- Transcription for calls
- Pipeline we build(Built in your pilot)
- AI
- AI analysis
- AI analyst(Demo ready)
- Action
- Dashboards
- Alerts(Built in your pilot)
- Webhooks
- Your team decidesand approves every action
Data your clinic or lab already has
- Patient call recordings and call records (Asterisk PBX)Ready today
- Appointment and scheduling exportsBuilt in your pilot
- Queue and waiting room systemsBuilt in your pilot
- Department and bed occupancy dataBuilt in your pilot
- Lab information system exportsBuilt in your pilot
- Analyzer and equipment status dataBuilt in your pilot
- Application and access logsBuilt in your pilot
Patient data stays under your control
Your infrastructure
Install Tridan AI on your own servers so patient data stays in your infrastructure, or let us host it.
Read-only access
The AI analyst works on a copy it can only read and never writes into your clinical systems.
A person decides
Nothing is sent or changed without a person saying yes. No diagnosis, no treatment advice, no clinical decisions.
Your legal assessment
Processing can be aligned with GDPR and Serbia's ZZPL on your side. The legal assessment is yours.
Common questions about healthcare analytics
Does Tridan AI make clinical decisions or diagnoses?
No. Tridan AI works with operational data such as calls, schedules, queues and logs. It is not a medical device, and the AI Call Center transfers every medical question to your staff.
Is Tridan AI HIPAA compliant or certified for healthcare?
We do not claim any healthcare certification. We offer on-prem installation, read-only access and human approval. Alignment with GDPR and Serbia's ZZPL, and the legal assessment, are on your side.
What works today and what is built in a pilot?
Today: PBX call transcription, AI analysis on the calls you choose, refreshing dashboards and AI Call Center booking. Everything else is built in a 4 to 8 week pilot. Dashboards refresh on their own; they are not streaming.
Do you connect to our hospital or lab information system?
There is no ready connector. Our engineers connect an export, an API or a read-only database copy, agreed in the scoping call.
How is this different from the AI Call Center for dental clinics?
The dental clinics page covers a voice agent that answers and books calls for one practice. This page adds analytics across calls, schedules and operations. Both run together.
Dental & MedicalOne source, one question, your servers
No slides. We show it on your data.
Start with patient calls or one schedule export. We show you what your data can answer.
- On-prem available
- Read-only access
- You approve every action