Understand every call by the end of the shift
Tridan AI picks up every recording and call record from your Asterisk-based PBX and transcribes it by speaker within minutes. Supervisors run AI analysis on the calls that matter and get the outcome, sentiment, topics, action items and a coaching note backed by quotes. Dashboards refresh on their own while your team works.
- On-prem available
- Recordings stay on your servers
- You approve every action
- Every call transcribed by speaker within minutesReady today
- AI analysis and coaching with verified quotesReady today
- Dashboards that refresh on their own, Excel export per operatorReady today
The Problem
Your calls hold the answers. Nobody has time to listen.
Today
Most calls are never heard again.
- Quality checks cover a small sample of calls picked by hand.
- Finding one moment means replaying a long recording.
- Coaching relies on memory and general impressions.
- The monthly report shows what happened weeks ago.
With Tridan AI
Every call transcribed, searchable and ready to coach from.
- Every call is transcribed and searchable, and AI analyzes the ones you choose.
- You read the transcript by speaker and click a sentence to hear exactly that moment.
- Feedback is tied to quotes from the agent's own calls, plus objective talk ratio, interruptions, monologues and silence.
- Dashboards with volumes, outcomes, durations and trends refresh on their own during the day.
One shift, from the first call to the coaching session
- 1
A call ends.
A customer calls about a missed technician visit. When the call ends, the PBX saves the recording and the call record with the operator and hang-up cause, and Tridan AI picks both up automatically.
- 2
The transcript is ready.
Within minutes the call is transcribed in Serbian, with the agent and the caller kept apart. The supervisor searches the day's transcripts for "technician" and finds it.
- 3
The supervisor runs AI analysis.
One click on the call gives the outcome from your own list, the customer's sentiment, the topics, a short summary and the action items, such as "technician calls ahead".
- 4
The coaching note backs every point with a quote.
The agent score shows a strong apology and a clear next step, and suggests confirming the callback number next time. Each finding points to the exact sentence in the transcript.
- 5
The dashboard shows the pattern.
Outcomes and durations for the day refresh on their own. The supervisor asks the AI analyst "Which topics came up most in rescheduled visits this week?" and gets an answer from your own records.
- 6
The team acts.
The supervisor exports the per-operator summary to Excel for the team meeting and coaches the agent with concrete examples from their own calls.
From your PBX to your supervisors
- Sources
- Asterisk PBX recordings
- Call records (CDR)
- Bitrix24 call data
- AI Call Center calls
- Other CRM or ticketing systems(Built in your pilot)
- Processing
- Automatic import
- Transcription by speaker
- Conversation metrics (talk ratio, interruptions, monologues, silence)
- AI
- On-demand call analysis (outcome, sentiment, summary, topics, action items, agent score)
- Coaching with verified quotes
- AI analyst over a read-only copy
- Custom analyses for your process(Built in your pilot)
- Action
- Dashboards that refresh on their own
- Excel export per operator
- Email summary and CRM/ERP webhook (AI Call Center calls)
- Scorecards(Built in your pilot)
- Conflict alerts(Built in your pilot)
- Weekly management report(Built in your pilot)
- Push to other CRMs(Built in your pilot)
- Your teamacts on the results
What works today and what we build with you
- CapabilityStatus
- Automatic import of PBX recordings and call records (Asterisk-based)Ready today
- Transcription by speaker within minutes, in Serbian and other languagesReady today
- Synced player: click a sentence to hear that momentReady today
- AI analysis on the calls you choose: outcome, sentiment, summary, topics, action items, agent scoreReady today
- Coaching with every finding verified against a quoteReady today
- Conversation metrics: talk ratio, interruptions, monologues, silenceReady today
- Dashboards that refresh on their own, Excel export per operatorReady today
- Bitrix24 call data inboundReady today
- AI Call Center calls: automatic outcome, sentiment, escalation, email summary, CRM/ERP webhookReady today
- AI analyst: plain-language questions over a read-only copy we set upTry it in the demo, connected to your data in the pilot.Demo ready
- On-prem installation next to your PBXReady today
- Integrations with other CRM, ticketing or ERP systemsBuilt in your pilot
- Employee scorecards over timeBuilt in your pilot
- Conflict alerts and notifications to the right peopleBuilt in your pilot
- Weekly management reportBuilt in your pilot
- Custom analyses around your process, such as following one work order across several callsBuilt in your pilot
What you get in a contact center pilot
Deliverables
- Installation and PBX connection. Tridan AI on your servers or ours, connected to your Asterisk-based PBX so recordings and call records flow in automatically.
- Your outcomes, skills and report language. We set up the call outcomes, the skills to evaluate and the instructions for AI analysis with your team.
- A working dashboard. Volumes, outcomes, durations and trends for your calls, plus the per-operator Excel export.
- Coaching calibrated with your evaluators. We compare AI findings with your quality team's judgment on the same calls and adjust the instructions.
- One integration or custom analysis of your choice. For example a CRM connection, scorecards or a conflict alert, built by our engineers.
- A results review. We go through the dashboard and findings together and agree on next steps.
Success criteria we define with you (agreed in the scoping call, measured on your calls, no numbers promised in advance)
- Speed
- Time from the end of a call to a searchable transcript.
- Coverage
- Share of recorded calls that are transcribed and searchable.
- Quality
- How well transcripts and AI findings match your evaluators' judgment.
- Time saved
- Effort your supervisors spend on quality review before and during the pilot.
- Adoption
- How often supervisors use analyses and coaching notes in their work.
Your recordings stay where you decide
On-prem next to your PBX.
Install Tridan AI on your own servers, or let us host it.
Read-only access.
The AI analyst works on a copy of your data it can only read.
You approve every action.
Nothing is sent or changed without a person saying yes.
Controlled AI processing.
Enterprise AI APIs that do not train on your data, or a local model option for the AI analyst.
Common questions about contact center analytics
Is every call analyzed automatically?
Every call is transcribed automatically. AI analysis runs on the calls you choose, so you control what is processed. Calls answered by the AI Call Center get their outcome, sentiment and escalation flag automatically when they end.
AI Call CenterCan I see sentiment while the call is still running?
No. Tridan AI works after the call: the transcript is ready within minutes of the call ending, and dashboards refresh on their own during the day.
Which phone systems and CRMs work out of the box?
Asterisk-based PBX recordings and call records, and Bitrix24 for CRM call data. Other CRM, ticketing or ERP systems are connected by our engineers in the pilot.
Does it work with calls in Serbian?
Yes. Transcription and analysis work in Serbian and other languages, with the agent and the caller kept apart.
What is the difference between this, Voice Analytics and the AI Call Center?
Voice Analytics is the product that transcribes and analyzes your agents' calls. The AI Call Center is a voice agent that answers and places calls. This page shows how both feed one view of your contact center.
Voice AnalyticsYour PBX, your calls, one pilot
No slides. We show it on your data.
Connect one PBX and pick the question that matters most to your team. We will show you the answer on your own calls.
- On-prem available
- Read-only access
- You approve every action